25.04.18 Whirlpool AKM 274/IX Gas Hobs

Details

The manufacturer has issued the following recall notice.

Whirlpool has launched a product safety campaign to rectify a small number of gas hob appliances sold in the UK.

This affects Whirlpool branded stainless steel, built-in gas hobs with the model number AKM 274/IX. The affected appliances were manufactured between September 2014 and March 2016.

The issue concerns the operation of the gas burner in the front left corner of the appliance.

As a precautionary measure, consumers who own these products are advised not to use the burner in the front left corner until it has been modified by a Whirlpool engineer. All other burners are unaffected and may continue to be used as normal in the meantime.

Due to a technical issue in manufacturing, these appliances were produced with the wrong type of gas injector in the front left corner. The front left burner may emit levels of carbon monoxide above EU standards which could, in very rare usage conditions, present a low risk of adverse health effects through inhalation. There have been no reported incidents involving these products. Investigations have confirmed that the issue does not present a risk of fire or explosion.

What to do

To resolve the issue, a home visit by a Whirlpool service engineer is required. All consumers who own this appliance should visit https://www.whirlpoolservice.co.uk/safety-notice or contact Whirlpool’s customer care team on 0800 316 3885 to check if the model number (and serial number) of their appliance is involved in this product safety campaign. Consumers can select a convenient time for an engineer to visit their home free-of-charge.

 

20.02.18 KitchenAid 1.7 Litre Electric Kettles

Details

The manufacturer has issued the following recall notice:

Whirlpool announces a voluntary safety campaign for KitchenAid 1.7 Litre Electric Kettles.

Brussels/Belgium, 20th February 2018 – Whirlpool Corporation and its brand “KitchenAid” today announce the launch of a voluntary safety campaign involving the Model Type 5KEK1722 KitchenAid electric kettle.

 

 

 

 

 

 

 

 

 

 

 

The reason for this voluntary safety campaign is that Whirlpool believes the handle of the KitchenAid kettle can, in rare circumstances, separate from the upper attachment points to the kettle’s body and become unstable.

Whirlpool has already implemented modifications at the point of manufacture to ensure that kettles now being delivered from our warehouses are not affected.

The products involved are 5KEK1722 models within the specified serial number range as shown here:

 

 

 

 

 

Note: the model number and serial number are located within the label on the base of the kettle.

What to do

Whirlpool would ask any consumer who has one of the models, manufactured within the affected production range, to stop using the kettle and contact our Consumer Care Centre at toll free number 00800 552 27777 or 00800 381 04026 from 9:00am to 6:00pm, Monday through Friday.

Consumers can also visit www.repair.whirlpool.com to determine if their electric kettle is affected.

Whirlpool will replace all affected kettles free of charge to the consumer.

20.2.17 Bosch and Neff Built-in Gas Hobs

Details

Bosch Neff

IMPORTANT SAFETY NOTICE

POSSIBLE RISK OF GAS LEAK with gas connection fitting on two models of built-in gas hobs.
Owners of affected gas hobs are requested to comply with the following safety notice.

 

Built-in Gas Hobs
Built-in Gas Hobs

In the United Kingdom the following named built-in gas hobs from the production period are affected:

Bosch model: NGU4151DB (produced January 2009 – October 2011)
Neff model: T20S31N0 (produced January 2009 – October 2011)

Due to potential damage to installed gas connectors, in certain circumstances gas can escape in an uncontrolled manner and in extremely rare cases a risk of explosion can arise.

To avoid any potential hazard, owners of an affected appliance should turn off the gas supply to the appliance immediately and not use it until the connection fitting has been replaced.

BSH is offering every owner of an affected appliance a free replacement of the gas connector by an authorised service engineer at the owner’s home. BSH requests all customers of a product listed above to check whether their appliance is affected by this safety campaign.

We apologise for any inconveniences caused and thank you for your understanding and patience.

What to do

Go to www.gascookingsafety.com to check whether your appliance is affected.

Alternatively, call one of the below Free phone numbers.

Free phone UK: 0800 0287 260

Free phone Ireland: 1800 855 833

 

08.01.16 LG Washing Machine – ADVISORY NOTICE

Details

Please note this is an ADVISORY NOTICE warning the consumers of the risk, rather than a full product recall.

The manufacturer has issued the following safety notice:

LG 8KG 6 Motion Direct Drive Washing Machine

Risk: Electric shock

In certain circumstances, due to water ingress behind the control panel, a short circuit can be created which causes the chrome decal to become live and users may experience a mild electric shock.

Type/number of model:

F12U1***#

F14U1***#

Batch number/Barcode:

405KW***#### ~

412KW***#### &

501PW***#### ~

510PW***####,

404KW***#### ~

510KW***#####

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What to do

For further information contact LG customer helpline Tel: 0344 847 5454

23.11.15 Hotpoint, Indesit, Creda, Swan, Proline Tumble Dryers

Details

The manufacturer has issued the following safety notice:

Following Whirlpool’s acquisition of the Hotpoint/Indesit brands, Indesit Company has closely reviewed the safety of its product portfolio.

As part of this review we have identified a potential concern with two types of tumble dryers manufactured between April 2004 and September 2015. In some rare cases, excess fluff can come into contact with the heating element and present a risk of fire. The affected brands are:

Hotpoint
Indesit
Creda
Swan
Proline

We are activating an extensive consumer outreach and service action plan in order to provide our consumers with products that are updated to higher safety and quality standards. We will arrange a visit from an engineer, free of charge, to modify your appliance. The service call will take approximately one hour. The improvements we believe are necessary will further enhance the safety and quality of your dryer.

If your tumble dryer is affected by this issue then you should unplug it and do not use it until the modification has taken place

What to do

Check your tumble dryer:
Please use the ‘self service’ model checker on the dedicated websites or contact us at 0800 151 0905 to confirm if your appliance is affected and for next steps should your model require corrective action.

For further information please visit the following websites:

For Hotpoint, Creda, Proline – http://safety.hotpoint.eu

For Indesit – http://safety.indesit.eu

For Swan – http://safety-swan.eu

10.06.15 InSinkErator Disposers

Details

The manufacturer has issued the following safety notice:

InSinkErator UK Issues Safety Notice for corrective action in certain disposers

InSinkErator is undertaking a voluntary corrective action plan that affects some installations of certain models of disposers. InSinkErator has determined that improper installation of the disposer or damage to the air switch can result in a potential fire hazard.

If your disposer is activated with an air switch, your unit may need corrective action . If your disposer is operated by a wall switch, your unit is not part of the corrective action and no work needs to be done.

What to do

Look at your disposer and search for a tube coming from a sinktop switch into the side of the unit. If you cannot find a tube connecting from a sinktop switch to the disposer or if the tube enters the bottom of the unit instead of the side of the unit, your unit is not part of the corrective action and no work needs to be done.

Below is an example of the affected unit with the tube entering the side of the unit.

insinkerator

If your unit is activated by an air switch, has a tube between your sink top switch and the side of the unit and does not have a yellow tag at the end of the cord, your unit is part of the corrective action. If you have an affected unit please follow this link http://www.insinkeratorsafetynotice.com/safety-information for the full safety notice and details on corrective actions.

Please visit the InSinkErator website for further information.

21.01.15 Dimplex Portable Fan Heater sold at Argos

Details

The manufacturer has issued the following safety notice:

Dimplex product recall – DEUF2

A safety issue has been identified with the plug fitted to a batch of Dimplex upright fan heaters – MODEL DEUF2. The plug may overheat in use, leading to the potential exposure of live parts and electric shock. Affected heaters can be identified by the brand‘TOWELL’ on the plug and were available, exclusively from Argos (Cat No 415 3836), between 5 November 2014 and 31 December 2014. Heaters purchased before or after these dates are not affected.Product Recall
Dimplex Portable Fan Heater – DEUF2Argos Cat No: 415/3836

What to do

What to do if you have an affected heater:
STOP USING it immediately by switching it off at the mains socket. Allow time for the plug to cool before unplugging the heater from the socket.

If you are affected by this recall we urge you to contact us about this important safety issue as soon as possible.

Please call the helpline 0800 022 4499 for further information.

(Monday–Friday, 8.30am–9pm and Saturday–Sunday, 8.30am–1pm) so we can arrange a replacement heater.

19.12.14 New World Cookers

Details

The manufacturer has issued the following safety notices:

NOTICE 1: Concerning Gas Range Cookers

Please do not operate the gas range cookers below with the grill door closed.  

Product Name Colour Product Code
NW   ELLINGWOOD 110G Charcoal

444445047

NW   ELLINGWOOD 110G LPG Charcoal

444445048

NW   ELLINGWOOD 110G Green

444445049

NW   ELLINGWOOD 110G LPG Green

444445050

NW     ELLINGWOOD 110G Silver

444445742

NW 110G Satin Steel

444447104

NW   ELLINGWOOD 100G Silver Steel

444445039

NW   ELLINGWOOD 100G LPG Silver Steel

444445040

NW   ELLINGWOOD 100G Green

444445041

NW   ELLINGWOOD 100G LPG Green

444445042

NW     ELLINGWOOD 100G Charcoal

444445740

NW 100G Charcoal

444447099

NW 100G Satin Steel

444447100

NW 100GT Charcoal

444440218

NW     100GT Silver

444440462

NW   ELLINGWOOD 80G Silver Glass

444445036

NW   ELLINGWOOD 80G Green

444445037

NW   ELLINGWOOD 80 Charcoal

444445656

NW   ELLINGWOOD 80G Charcoal

444445739

NW Spirit   100TG LP Stainless   Steel

444446009

When the grill is operating the grill door must always be in the open position. If the grill is operated with the grill door closed, the air supply to the grill burner is restricted causing dangerous levels of Carbon Monoxide to be produced.

SAFETY INSPECTION

If you own any of the aforementioned Cookers please contact us to arrange for one of our engineers to carry out a free safety inspection and complete any modifications required.

Call 0800 093 9945 with your product code and serial number.  The lines are open 9-5 Monday – Friday.

 

NOTICE 2: Concerning New World Cookers

Urgent Safety Notice

Do you have one of the following cookers?

New World Vision 50TWLM LPG

Silver (444445698), White (444445697)

New World Vision 50WLM LPG
Silver (444445020), White (444445021) 

*Product code numbers in brackets 

If not used correctly, these cookers can produce DANGEROUS LEVELS OF CARBON MONOXIDE WHICH CAN CAUSE SERIOUS INJURY OR DEATH

 

What to do

Please ring us immediately on
UK – FREEPHONE 0800 110 5728

Republic of Ireland – FREEPHONE 1800 569 569 

For further information visit the New World website.

13.10.14 Zanussi Cooker Hoods

Details

The manufacturer has issued the following safety notice:

Our quality control programme has identified in certain circumstances there is a slight risk of an electric shock whilst using the appliance, on a limited number of Zanussi Cooker Hoods, Model Number ZHC60136X.

The Model (ZHC60136X), Product Number (942122680) and Serial Number range (from 32100001 to 34299999) of the Cooker Hood are located on the rating plate, which can be found on the left hand side of the inner wall, behind the metal grease filters.

What to do

Please ensure you isolate the Cooker Hood from the electricity supply by switching off the power supply to the Cooker Hood.

If your details match the Model, Product Number and are within the Serial Number range, your Cooker Hood may be an affected model and require repair by one of our technicians. This is isolated to one specific product within the Zanussi range of Cooker Hoods manufactured between week commencing 20th May 2013 to week ending 20th October 2013 inclusive.

Products manufactured before and after this date range are outside of the serial range production and are not affected.

Please visit the Zanussi website for further information and to see whether your machine is affected.